Shipping policy
SHIPPING POLICY
This Shipping Policy applies to all orders placed through our website and should be read in conjunction with our Terms of Service and Return Policy.
ORDER PROCESSING TIME
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a notification once your order has been shipped.
Processing times may be extended during high-demand periods, sales, or holidays.
SHIPPING RATES & DELIVERY TIMES
Shipping rates are calculated at checkout.
Estimated delivery times:
- Puerto Rico: 2-5 business days
- United States: 3-7 business days
Delivery times are estimates and may vary due to carrier delays.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number.
It is the customer's responsibility to monitor the shipment using the tracking information provided.
INCORRECT SHIPPING INFORMATION
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Please verify your shipping information before completing your purchase.
LOST, STOLEN, OR DELIVERED PACKAGES
Once a package has been shipped, Gris Boutique is not responsible for delays, loss, or theft caused by the shipping carrier.
If your package is marked as delivered but not received, you must contact the shipping carrier directly to file a claim.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery at grisboutiqueshop@gmail.com with photos and order details.
All cases will be evaluated in accordance with our Return Policy.
SHIPPING DELAYS
We are not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances.
CONTACT
For any shipping-related questions, contact us at:
Email: grisboutiqueshop@gmail.com
Phone: (787) 482-5782